Troubleshoot:

  • The Stack ‘N’ Spray Tub Fountain stopped working:

    1. The product stops working when the propeller or filter are blocked by dirt, hair soap or rust. In order to fix this, unscrew filter and pull it out. Wash with soap and water, ensuring that the filter mesh is completely clean. Make sure propeller rotates freely. If it does not, try to release whatever is causing it to be stuck with a sharp object, such as a screwdriver, until it rotates freely again. Reinsert filter and screw into place.
      If you would to watch a tutorial, Click here.
    1. Change batteries.
  • The yellow propeller on blue boat is not working/spray of the red boat is not working:

    1. Allow the pump to be filled with water – plug the water output hole with a one finger for a minute.
    2. Clean filter – clean mesh and make sure that the pump propeller spins freely.
    3. Change batteries.

  • Fountain doesn’t work:

    1. Verify correct polarity of batteries.
    2. Change batteries.
    3. Still doesn’t work? Contact us.

  • Are batteries included in the Stack ‘N’ Spray Tub Fountain?

    No. Batteries are not included in package.

  • What type of batteries are needed to operate the Stack ‘N’ Spray Tub Fountain?

    3 X AA batteries.

  • How do I start the Tub Fountain?

    To start the tub fountain, first submerge the base for a couple of seconds to achieve optimal water flow. Then, press the orange Peek-A-Boo figure located on the fountain base.

  • Where is the battery compartment located on the fountain?

    The battery compartment is located on the underside of the fountain base.

  • How do I insert the batteries?

    Attention! Before inserting batteries, ensure the product is dried thoroughly!
    To insert batteries, unscrew the battery compartment cover (located on the underside the fountain base) with a Phillips Head screwdriver. Insert 3 X 1.5V AA (LR6) batteries, ensuring correct polarity. Replace the compartment cover and screw firmly into position (See instructions – images 1+2).
    Attention! Before using, make sure the battery compartment is completely sealed!

  • How do I assemble the fixing leg to the fountain base?

    To assemble the fixing leg, press it to the fountain base underside, and screw in tight by hand. No screwdriver needed.

  • What is the purpose for the fixing leg?

    The fixing leg is used to anchor the tub fountain to the tub, so the fountain won’t drift away from him while playing. When the child is comfortable with the fountain floating around, the leg can be removed.

  • What is the required water height to operate the fountain?

    Fill up the bath with water. Water height should be 12-18 cm. Submerge the base for a few seconds at the beginning of every use to achieve optimal water flow.

  • Which water effects are created by the various boats and figures?

    • Red boat spins as it sprays.
    • Light blue boat has a swiveling propeller.
    • The octopus figure spouts water in all directions.
    • The scuba pal figure spouts hair as he squirts from
    his mouth.

  • Is there a specific stacking order for the boats?

    No. There is not specific stacking order of the boats. There is no right or wrong when stacking the boats.

  • Can the boats be used separately from the fountain base?

    Yes. The boats can float independently, or even be used as bucket filled up with water and spilled back into the tub.

  • How do I clean the filter?

    Unscrew the filter (located on the underside of the fountain base) and pull it out. Wash with soap and water, ensuring that the filter mesh is completely open. Make sure the inner propeller is also clean and spins freely. Re-position the filter and screw in firmly.

  • How often should I clean the filter?

    The filter should be cleaned every time batteries are replaced.

  • I screwed the battery compartment cover firmly, but it still looks like the height is not even. Why?

    There is a seal located on the cover, preventing water from coming into the battery compartment. Make sure, once more, that the cover is firmly screwed in place before use.

  • What is the date code and where can I find it on the product?

    The Yookidoo date code helps us track the production date of the product. The date code of the Yookidoo Stack ‘N’ Spray Fountain is on the green base. It is a 5 digit number and ends with the 2 letters: RB.

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